Refund policy

Overview

Our return policy applies to eligible products within 30 days of purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

Intimate and Sexual Wellness Products — Final Sale

Due to hygiene and safety reasons, all intimate and sexual wellness products are final sale and cannot be returned or exchanged, even if unopened. This includes sex toys and products intended for intimate or personal use.

We maintain this policy to protect the health, safety, and peace of mind of all our customers. Once an intimate product has been purchased, we cannot resell it to another customer, regardless of whether the package has been opened.

If you receive an intimate product that is defective, damaged, or different from what you ordered, please contact us within 30 days of delivery. We will be happy to review the issue and assist with an appropriate resolution.

What to Do Next

1. Check your product’s warranty: Manufacturers often offer generous coverage for defects.

2. Contact the Manufacturer: Details are typically provided on the product packaging or the user manual.

3. Need Help? Reach out to us, and we’ll guide you in the right direction.

Thank you for understanding and trusting In Bed with Kate to bring you safe, high-quality products. Your pleasure and satisfaction are our top priority!

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

At In Bed with Kate, we prioritize your safety, satisfaction, and peace of mind. Due to the intimate nature of our products, we cannot accept returns or exchanges unless the item is defective.

Defective Products

If your product arrives defective or malfunctions, we’ve got you covered:

 Most products come with a manufacturer’s warranty. For replacements, we recommend contacting the manufacturer directly for a faster resolution.

If you need assistance reaching the manufacturer, feel free to contact our support team at info@inbedwithkate.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@inbedwithkate.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@inbedwithkate.com.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.